Returns & Exchanges

At Dawn / Dusk, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Whether it is a midday refresh or an evening update, we are committed to ensuring your wardrobe fits your lifestyle perfectly.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original Dawn / Dusk packaging, ensuring all tags are attached and the garment is in its original condition.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing